Legal

Refund Policy

Last Updated June 18, 2026

This Refund Policy is incorporated by reference into and forms an integral part of the Learn SFMC Terms of Service. By enrolling in any Learn SFMC program and submitting payment, you acknowledge that you have read, understood, and agree to be bound by this Policy.

General Policy

All self-paced programs, digital content, and subscriptions are non-refundable.

Live Cohort Enrollments

For live cohort enrollments at standard published pricing, the following refund windows apply:

Refund Schedule

Within 7 days of purchase 25% processing fee

After 7 days No refund

Promotional or discounted enrollments Non-refundable

How to Request a Refund

All refund requests must be submitted in writing to contact@learnsfmc.com. Verbal requests, social media messages, and requests made through any channel other than the designated email address will not be accepted.

Refunds will be processed to the original payment method within ten (10) business days of approval.

Third-Party Financing

If you enrolled through Affirm, Klarna, or any other third-party financing provider, the refund will be processed through the applicable provider in accordance with their policies. You remain responsible for any obligations to the financing provider until the refund is fully processed.

Effect of Refund on Access

Upon processing of a refund, all access to the Learning Portal, Marketing Cloud environment, Private Community, and all Complimentary Privileges will be immediately and permanently terminated.

Payment Plans

If you enroll under a payment plan or installment arrangement, the full Program fee is due and payable regardless of whether you continue to access the Learning Portal or any Complimentary Privileges. Failure to make any scheduled payment does not constitute cancellation of enrollment.

Upon five (5) days' written notice of a missed payment, the Company may suspend access to the Learning Portal and all Complimentary Privileges until the account is brought current.

Dispute Resolution

If you have a concern about your purchase, please contact us at contact@learnsfmc.com before initiating any dispute with your financial institution. We request a minimum of fifteen (15) business days to investigate and respond. Initiating a payment dispute without completing this process may result in termination of access to all Program Services.

Contact

For any questions regarding this Refund Policy, please contact us at contact@learnsfmc.com.